There was never a consideration of doing a major reset like Final Fantasy XIV: A Realm Reborn, right?
Matt: No, we never were at that level. This was more of a disappointment in how long people played the game. A lot of people bought the game, but they kept dropping out of it quickly, except for this hardcore group of people. We were very happy we captured those people and were retaining them. We never had to go the reset route. We were always generating money, so that was fine. It was much more about the next big event for this game which was the actual console launch. We made sure we fixed these things before we put millions of new players into the game. That was a reset in many ways, but it was a reset that didn't involve us waiving players and so forth.
You guys have been prolific since launch. We see parallels with the output EverQuest used to have.
Matt: Yeah, every 12 weeks we had an update, which was this crazy cadence. We had a lot of problems to fix and a lot of new things to add. Since console launch, we added paid DLCs, which added a new element to the game. Then all of us did One Tamriel. We were sprinting all the way from PC release up through One Tamriel. Now with Morrowind, we're getting into what you would call the EverQuest expansion. Morrowind is our first new product that we have done since ESO launched.
Do you see ESO Morrowind as its own expandable platform?
Matt: ESO is always the core and then the chapters will just come around it. If you buy Morrowind, you'll get all the stuff in Morrowind, but we're never going to include more stuff to Morrowind. We'll just add more ESO Gold PS4 stuff to ESO.