Sometimes, in order to find the ideal partner, suitable for all or most of the criteria for cooperation, you have to try many candidates and stumble a couple of times. And even in the market of services such as cleaning, among all the proposals, you want to choose exactly "your" contractor. How to be?
The commercial cleaning honolulu has been on the cleaning services market for a long time, has many famous and demanding customers and knows exactly the priorities of customers and their needs. We will be happy to tell you what you should pay attention to when choosing a cleaning service provider, what matters and what is an illusion.
If we talk about the selection of a cleaning company for permanent service, there are 2 usual options. The first is to entrust the search to the office manager, and then you will either receive a list of candidates, among which the manager will definitely select the most "profitable" offers. Profitable from the point of view of the manager, and often it comes down to the banal "cheapest offer." After all, this is how your subordinate will show that he cares about the company, saves your money and knows how to negotiate and knock out discounts and goodies. Not bad at first sight, right? But how carefully did your subordinate study all the proposals, can you be sure that the choice was not reduced to a banal comparison by numbers? Will the company with the lowest price tag meet your requirements and do their job really well, can they be trusted?
The second selection method is more costly in terms of your resources - you will need to spend your time and nerves, arrange several meetings, and study information about candidates. Where the volume of work for the contractor is impressive, even more effort will be required. And here we do not recommend transferring all 100% of efforts in the search to subordinates.
So how do you find a cleaning company "to your liking"?
Every cleaning company should have a website where you can find a list of their clients. Usually TOP clients are indicated, which the company is proud of. Do not be too lazy to call a few and ask their opinions - how they like working with this company, what they are satisfied with / dissatisfied with. It is unlikely that they will tell you a lie if everything is OK, but bad reviews will also need to be checked in the future.
There is also such a thing as "word of mouth". Although the "ask a friend" method is more suitable for private clients - when you are looking for a cleaning company to clean your home, you should not ignore it. If a cleaning company has excellent relationships with customers, there are recommendations (especially from your acquaintances, friends or colleagues), then you can put a plus for such a company.
If its offerings are dominated by those that are more designed for private clients (one-time cleanings), and there are practically no options for permanent cooperation, then most likely such a company is less likely to be able to offer you the best solution in terms of price and quality. And vice versa, such services as scheduled cleaning, evening or morning cleaning of offices, permanent maintenance under the contract, and the like in the list of services will speak of the company's broad profile and its willingness to offer the best option just for you.
By the way, do not think that the more universal the company seems, the more dispersed the focus on the quality of work. In the cleaning services market, an important role is played by how wide the list of offers is, which means that the candidate company has the skills and experience to perform a variety of cleaning tasks. If she performs all possible types of services from simple dry cleaning of furniture to maintenance of large enterprises on an ongoing basis, this is a plus. In such companies, the level of service and customer orientation is an order of magnitude higher.
And by the way, today reading reviews on the Internet in the hope of finding the truth is not a very good idea. Whether positive or negative, reviews are easy to buy. And this applies to any kind of services and goods.
Any cleaning requires a certain amount of time to complete. Post-construction cleaning, general cleaning, window washing, etc. requires effort, experience, and time.
If you are promised to do the cleaning "in a couple of minutes", without listening to the end about the details and your expectations, then most likely they are just trying to sell you a pig in a poke at a tasty price. It is realistic to clean a large area of the office before the start of the working day in 20 minutes, if you do not dump this work on 1 cleaner. If at the stage of negotiations you are asked not only about the office space, but also about expectations and tasks, explaining that you need to determine the number of employees for your facility, then everything is in order with the approach to work and responsibility of such a company.
Specify with what equipment and means the company will send its team to you. It’s bad when they demand that you have all this. But here pay attention to whether your desire to save money became the reason for such an offer. The right company will try to woo you for the right to use their (cleaning company's) all, and that doesn't mean they want to raise the price tag that way. If the company provides professional cleaning services, signs a contract with you, it takes responsibility for the quality of the result. And who, if not their specialists, knows what means and equipment is better to work with? It is bad if the company does not have its own equipment, and they themselves demand to "provide" it all on the customer's side.
Let's think logically: In order to provide a quality service in an adequate time, the company must send you the required number of cleaners. When you pay for cleaning, you pay not only for the result, but also for their skills, professionalism, the company's time spent on training and educating their subordinates. And it is right. The more you want to save, the less you need to think about the quality of cleaning - for a penny you will get the appropriate result and attitude to duties. Think about it, when you hire employees in your company, you look at the skills, experience and the person himself, and do not choose from those who agreed to work for less money? With cleaning, everything is the same, because in fact you hire the same employees, albeit with your own special work schedule.
When you are at the stage "tell me your prices for cleaning" and the company does not name the cost.. that's good. Calling a price over the phone without seeing the object, without evaluating the scope of the necessary work, without discussing the features of the object and your expectations, can only be done by those who are looking for quick money and those who are afraid of losing a potential client. Then you will hear a "tasty" price, without discussing the details. And that's bad. Yes, before telling you the cost of the service, the manager of the cleaning company needs to understand what he will have to face, what resources will be required and calculate everything thoroughly. Sometimes it takes more than one day to prepare an offer, and this is normal. Do not rush to take those who calculated everything faster - where is the confidence that they took into account all the nuances?