Artificial intelligence (AI) smartly predicts customer behavior patterns. That is why eCommerce players find AI as a unique tool to guide consumers in the right direction and recommend the correct information on various products, products, and more. The technology’s algorithms can efficiently forecast valuable information with the help of customers’ search history. In addition, 3rd party data also render valuable data and information on consumer behavior.Modern technology also helps eCommerce companies understand customers’ requirements and jacquard fabric manufacturers offer unique information for selling products and services.
Chatbots for eCommerce are another useful modern technology that can bring immense changes to the ways eCommerce companies serve their audience. Chatbots are famous for their high customer satisfaction rate and wide-scale availability. They work like a virtual call center agent or a client communication executive. These days, every e-commerce app and website comes with inbuilt chatbots.According to eCommerce chatbot statistics, about 70% of e-commerce merchants will like to incorporate a chatbot into their website by 2023. It will help them interact with their audience and answer all the queries.
A chatbot can make a big difference when you don’t have sufficient staff to entertain customers with the correct information over the phone. So, give better space to chatbots on your e-commerce website and get optimal quality solutions.Personalized User Experience with Technology About 74% of businesses admit that user experience (UX) is vital for increasing sales and conversions. About 59% of customers say emerging technologies have impacted their shopping decisions and supported customers’ personal preferences. When we talk about the role of technology in fostering e-commerce business growth, it means the direct effect of advanced technologies on consumers’ buying behavior.