To get money back from Cash App you need to get the request initiated from the app. To initiate the request you need to go to the refund section of the app and request a refund. But if you’re not able to see the refund option, then this might be due to the incomplete page load failure. Try going back and then coming back to the refund section. If the problem doesn’t get solved, then call the support team for immediate assistance. You can also reach us for assistance through chat or email.