Error 15101 happens when QuickBooks cannot connect to the internet to download updates. This problem can also happen when updating bank feeds in QuickBooks Desktop. There are different error codes that might appear depending on why the update failed. To fix QuickBooks Error 15101, follow the steps in this article.

A brief review of QuickBooks Error 15101

Payroll Error 15101 happens when trying to update QuickBooks Desktop or payroll. This error is part of the 15XXX series of errors. One common cause is having a missing or outdated digital signature certificate. There is a chance that other issues can also cause this error, which will be discussed in the next section of this article.

What are causes behind QuickBooks Error 15101?

1. QuickBooks services are not running on Windows.
2. QuickBooks is not using Internet Explorer as the default browser to retrieve internet connection settings.
3. Windows Firewall is blocking QuickBooks from connecting to the internet.
4. Some other third-party app is disrupting QuickBooks internal processes, leading to error 15101.

Check the Latest DIY Methods to Rectify the QuickBooks Error 15101

To resolve QuickBooks Error 15101, you can try the following troubleshooting steps:

Method 1: Installing digital signature certificate

1. Firstly, download and install a digital signature certificate on your computer.
2. Then, find the QBW32.exe file in your computer - it should be in C:\Program Files\Intuit\Quickbooks.
3. If you use Windows 7, go to the Windows Search option.
4. Now, click "More Results" and then click the "Computer" icon.
5. Then, proceed by typing in QBW32.EXE, and then right-click it and choose "Properties".
6. After that, choose the "Digital Signature" tab, and make sure that "Intuit Inc." is chosen from the signature list.

1. Click "Details", then choose "View certificate" in the digital signature details window.
2. Then, install the digital signature certificate, then click "Next" until you see "Finish".
3. Now hit a click "Finish", then restart your computer.
4. Open QuickBooks, and try downloading the updates once again.

Method 2: Running reboot.bat files

1. Firstly, close QuickBooks.
2. Proceed by right-clicking on the QuickBooks icon and select Properties.
3. After that, move to the Shortcut tab and click on Open File Location.
4. Now, find the reboot.bat file from the list on your screen.

1. Right-click on reboot.bat and select Run as administrator.
2. Then, click Yes to get user account permission. A black window will appear that displays a scrolling file.
3. Then, restart your computer.
4. Open QuickBooks Desktop and click Install to download the latest updates, if any.

Method 3: Check the settings of Internet Explorer

• Press the Windows and R keys on the keyboard to open the Run window.
• Type INETCPL.CPL in the box and click OK.

• Click on the General tab, then click Delete, and choose Temporary Internet Files and Website Files. Click Delete again.
• Click on the Connections tab, then click on LAN settings.

• Check the box for "Detect settings" and click OK.
• Now, move to the Advanced tab, then to the security section, and ensure that TLS 1.2 is checked and TLS 1.0 and TLS 1.1 are unchecked.

Method 4: Configure firewall settings

Configure your firewall and antivirus software to allow QuickBooks access to the internet.

• Firstly, hover over the Start menu and search for Windows Firewall in the search box.
• After that, click on Advanced Options.
• Proceed by right-clicking on Inbound Rules and choose New Rule.

• Click on Program and hit Next tab.
• Now, click on Browse and find the QuickBooks executable files, then select them.
• Click Next.
• Choose "Allow the connection" and click Next again.

• Double-check that all profiles are marked and click Next.
• Create a name for the rule (e.g., "QBFirewallException(name.exe).")
• Open QuickBooks and see if the errors are gone or not.

This article provides a solution to resolve QuickBooks Error code 15101. If you still face this error, you can contact Customer Support by calling our toll-free number i.e., 1-800-615-2347. Our QuickBooks payroll error support experts are available 24/7 and will provide quick and precise solutions to you.

See Also: QuickBooks Auto Data Recovery Tool to Recover Lost Data Files