Many QuickBooks Desktop users encounter an error when trying to email invoices directly from the program. The invoice emailing feature suddenly stops working, giving an error message that the invoice cannot be emailed.

Causes:

1. Incorrect or invalid SMTP email settings configured in QuickBooks
2. Outdated version of Microsoft Office or Outlook
3. Corrupt QuickBooks program files or damaged company data file
4. Emailing functionality needs to be reactivated in QuickBooks Desktop
5. Conflict with antivirus or firewall software
6. Problems after Windows or QuickBooks updates

 

Solutions:

1. Double check the SMTP email settings under Send Forms preferences
2. Update to the latest version of Microsoft Office and Outlook
3. Run the QuickBooks Database Server Manager to reactivate email functions
4. Use the QuickBooks File Doctor tool to fix damaged program files
5. Check for conflicts with antivirus or firewall programs
6. Install the latest QuickBooks Desktop and Windows updates
7. Rename the .ND file and .TLG file to refresh email capabilities
8. Create a new company data file and import old company file into it
9. Switch to a faster internet connection or email provider
10. Contact QuickBooks Desktop support for further troubleshooting help

 

Can't Email Invoices From QuickBooks Desktop errors can prevent invoices from getting to your customers. If you’ve tried troubleshooting without success, contact our QuickBooks support team at +1(855)-738-0359. Our experts can quickly diagnose the specific issue and walk you through the steps to fix QuickBooks Desktop invoice emailing problems.

 

This post was edited by Mark Wood at August 9, 2023 6:35 PM EDT