November 15, 2023 8:25 AM EST
1. Clear Browser Cache and Cookies:
Open Google Chrome.
Press Ctrl + Shift + Delete (Windows) or Command + Shift + Delete (Mac) to open the Clear Browsing Data menu.
Select "Cookies and other site data" and "Cached images and files."
Click "Clear Data."
2. Try Incognito Mode:
Open an Incognito window in Google Chrome (Ctrl + Shift + N on Windows or Command + Shift + N on Mac).
Attempt to log in to QuickBooks Online in Incognito mode. If successful, it indicates that an extension or cached data may be causing the issue.
3. Disable Extensions:
Open Google Chrome.
Go to chrome://extensions/.
Disable all extensions by toggling the switch next to each one.
Try logging in to QuickBooks Online.
4. Update Google Chrome:
Ensure that your Google Chrome browser is up-to-date. Outdated browsers may have compatibility issues with certain websites, including QuickBooks Online.
5. Check Browser Compatibility:
Ensure that QuickBooks Online supports the version of Google Chrome you are using. QuickBooks Online is generally compatible with the latest versions of major browsers.
Greetings,
Peter