IT professionals wouldn't be able to provide quick, effective, and dependable support for remote endpoints without remote monitoring and management tools with PSA software. Organizations benefit from remote access products because they enable IT teams to:

•              Provide IT support from any location

A recent remote work survey found that 32% of respondents prefer a hybrid work environment, while 65% of respondents say they would want to work remotely full-time. That represents an incredible 97% of workers who want to work remotely in some capacity. IT trains us to use remote access to manage and assist devices from any location at any time to support this remote work movement.

•              Save resources

Any organization can lose money due to downtime. It hinders teamwork, delays project progress, and hinders success. According to recent downtime figures from 2023, downtime costs "between $137 and $427 per minute, in contrast to larger businesses where it can cost over $16,000 per minute ($1 million per hour) for just a short outage." IT professionals can quickly and effectively resolve downtime and other expensive issues by using remote access to support devices.

•              Achieve fast response times

IT administrators can troubleshoot and resolve issues as fast as possible with remote access capabilities. Now that IT teams can swiftly provide help to any endpoint from any place, the days of on-premises support are over. An IT administrator can connect to a user's device in a matter of minutes and begin working immediately on any issues that need to be fixed.

Also Read: How to Check System Uptime on Windows