Hey everyone,

I recently came across Webkul’s guide on setting up the Odoo Website Helpdesk and Support System (managing tickets, support workflows, site-user queries etc.). The write-up covers how to install, configure, and maintain a helpdesk directly on your Odoo-based website.

I’m considering integrating something like this for customer service on my site. Curious to hear from folks who’ve done it:

• How has having a website helpdesk changed your support turnaround times?
• What challenges did you face during setup (e.g. user permissions, email integrations, SLA tracking)?
• Did it require heavy customization, or was Webkul’s out-of-the-box system enough?

Also, in the long run, do you rely on Odoo AMC Service or regular Odoo bug fixing support to keep it running smoothly?

If anyone can share real-world pros & cons, I’d appreciate it!

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