Knowing how RMM software and professional services automation tools works helps businesses understand why it is so powerful. Most solutions manage and secure devices using a structured process.

Installation of Delivery Agents
Every endpoint—Windows, macOS, Linux, or server—has an agent installed. The agency communicates with the central RMM platform and gathers data.

Constant Observation
The agency keeps an eye on metrics like CPU usage.

• Memory load

• Disk space

• Network connectivity

• Status of patches

• Security alarms

The RMM software detects an alarm as soon as something deviates from usual parameters.
Automated Alarms and Issue Detection

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