Forum Posts

• max hroy

  • 2 posts
  Posted in the topic How to Fix QuickBooks error 15222? in the forum Support

  April 3, 2023 6:53 AM EDT

  QuickBooks is an accounting software that is widely used by small and medium-sized businesses to manage their finances. However, like any other software, QuickBooks may also face errors from time to time, and one of the most common errors is the QuickBooks error 15222.

  QuickBooks error 15222 is a technical error that usually occurs while downloading a payroll or software update. This error can occur due to several reasons, including incorrect Internet Explorer settings, outdated software, firewall blocking QuickBooks, digital signature issues, or incorrect system date and time.

  In this article, we will discuss QuickBooks error 15222 in detail, its causes, symptoms, and solutions to fix it.

  Causes of QuickBooks error 15222:

  1. Internet Explorer settings: QuickBooks requires a specific set of Internet Explorer settings to download updates. If the Internet Explorer settings are not configured correctly, QuickBooks may not be able to download the updates and display error 15222.

  2. Firewall blocking QuickBooks: Sometimes, the firewall settings may block QuickBooks from accessing the internet, resulting in error 15222.

  3. Digital signature issues: QuickBooks uses a digital signature to verify the authenticity of the downloaded update file. If the digital signature is not valid or missing, QuickBooks may not be able to download the update and display error 15222.

  4. Incorrect system date and time: If the system date and time on the computer are incorrect, QuickBooks may not be able to download updates and display error 15222.

  5. Outdated software: If the QuickBooks software is outdated, it may not be compatible with the latest payroll or software updates, resulting in error 15222.

  Symptoms of QuickBooks error 15222:

  When QuickBooks displays error 15222, the user may experience the following symptoms:

  1. The user may not be able to download the payroll or software updates.

  2. QuickBooks may freeze or crash while downloading the updates.

  3. The user may receive a message stating that the digital signature of the update file is not valid.

  4. QuickBooks may display an error message stating that the file cannot be verified or signed.

  5. The user may receive a message stating that the download was incomplete or that the update file is corrupted.

  Solutions to fix QuickBooks error 15222:

  1. Check Internet Explorer settings: Ensure that the Internet Explorer settings are configured correctly to download updates. Follow these steps:

  • Open Internet Explorer and click on Tools.
  • Select Internet Options and click on the Advanced tab.
  • Scroll down to the Security section and ensure that the boxes for SSL 2.0 and SSL 3.0 are checked.
  • Click on Apply and then OK.

  1. Configure firewall settings: Configure the firewall settings to allow QuickBooks to access the internet. Follow these steps:

  • Open the Control Panel and click on Windows Firewall.
  • Click on Allow a program or feature through Windows Firewall.
  • Click on Change settings and then click on Allow another program.
  • Select QuickBooks from the list and click on Add.
  • Click on OK to save the changes.

  1. Verify digital signature: Verify the digital signature of the update file. Follow these steps:

  • Right-click on the downloaded update file and select Properties.
  • Click on the Digital Signatures tab and ensure that the signature is valid.
  • If the signature is invalid, download the update file again from the Intuit website.

  1. Correct system date and time: Ensure that the system date and time on the computer are correct. Follow these steps:

  • Right-click on the clock in the taskbar and select Adjust date/time.
  • Ensure that the date and time are correct.
  • If not, click on Change date and time and correct the date and time.
• max hroy

  • 2 posts
  Posted in the topic How to Fix QuickBooks Error 80070057 in the forum Services

  March 28, 2023 7:34 AM EDT

   

  

  QuickBooks is a popular accounting software used by many small and medium-sized businesses. However, like any software, it can encounter errors from time to time. One such error is QuickBooks Error 80070057. This error occurs when you try to open a company file in QuickBooks, and it indicates that the file is not accessible. In this article, we will discuss what causes this error and provide step-by-step instructions to fix it.

  What causes QuickBooks Error 80070057?

  There are several reasons why QuickBooks Error 80070057 may occur. Here are some of the most common causes:

  1. Firewall settings: The error may occur if your firewall settings are blocking QuickBooks from accessing the company file.

  2. Corrupt company file: If your company file is corrupt, you may encounter this error when trying to open it.

  3. Incorrect file extension: If the file extension of your company file is incorrect, you may encounter this error.

  4. Multiple users trying to access the file: If multiple users are trying to access the same company file at the same time, it may cause the error.

  5. Outdated QuickBooks: If you are using an outdated version of QuickBooks, it may not be compatible with the current company file.

  How to fix QuickBooks Error 80070057?

  Now that we know what causes QuickBooks Error 80070057, let's look at how to fix it. Here are the steps to follow:

  Step 1: Update QuickBooks to the latest version

  The first step in fixing this error is to update QuickBooks to the latest version. This will ensure that the software is compatible with your company file. Here's how to update QuickBooks:

  1. Open QuickBooks and go to the Help menu.

  2. Click on Update QuickBooks Desktop.

  3. In the Update QuickBooks window, click on the Update Now button.

  4. Select the updates you want to download and click on Get Updates.

  5. Once the updates are downloaded, restart QuickBooks.

  Step 2: Check your firewall settings

  If your firewall settings are blocking QuickBooks from accessing the company file, you may encounter this error. Here's how to check your firewall settings:

  1. Open your firewall settings.

  2. Look for QuickBooks in the list of applications and make sure it is allowed to access the internet.

  3. If QuickBooks is not in the list, add it by clicking on the Add button.

  4. Restart QuickBooks and try opening the company file again.

  Step 3: Rename the .ND and .TLG files

  If the .ND and .TLG files of your company file are corrupt, you may encounter this error. Here's how to rename them:

  1. Open the folder that contains your company file.

  2. Look for the files with the extensions .ND and .TLG.

  3. Right-click on each file and select Rename.

  4. Add ".old" at the end of the file name (e.g. company_file.qbw.ND.old).

  5. Restart QuickBooks and try opening the company file again.

  Step 4: Convert the file to a new file

  If the above steps did not work, you can try converting the file to a new file. Here's how to do it:

  1. Open QuickBooks and go to the File menu.

  2. Click on Utilities and then click on Stop Hosting Multi-User Access.

  3. Click on Yes when prompted to confirm.

  4. Go to the File menu again and click on Create Copy.

  5. Select Portable company file and click on Next.

  6. Choose the location where you want to save the new file and click on Save.

  7. Close the company file and open the newly created file.

  Step 5: Copy the company file to the local drive

  If you are trying to access the company file from a network drive or an external hard drive, you may encounter this error. To fix this, try copying the company file to your local drive and opening it from there. Here's how to do it:

  1. Open the folder that contains your company file.

  2. Right-click on the company file and select Copy.

  3. Go to your local drive and create a new folder.

  4. Right-click on the folder and select Paste.

  5. Open QuickBooks and go to the File menu.

  6. Click on Open or Restore Company.

  7. Select Open a company file and click on Next.

  8. Browse to the folder where you copied the company file and select it.

  9. Click on Open.

  Step 6: Run QuickBooks as an administrator

  If none of the above steps work, try running QuickBooks as an administrator. This will give QuickBooks the necessary permissions to access the company file. Here's how to do it:

  1. Right-click on the QuickBooks icon on your desktop.

  2. Select Run as administrator.

  3. Try opening the company file again.

  Conclusion

  QuickBooks Error 80070057 can be frustrating, but it can be fixed. By following the steps outlined in this article, you should be able to resolve the issue and get back to using QuickBooks without any problems. Remember to always keep your QuickBooks updated to ensure compatibility with your company file. If you continue to encounter the error, it may be worth contacting QuickBooks support for further assistance.