Recent Entries

  • Unlocking the Value of Your Customers

    Unlocking the Value of Your CustomersBy: Kevin SinclairOne of the greatest thrills in business is acquiring a new customer. Many businesses are too caught up in the excitement of acquiring new customers that they do not spend enough time or money on unlocking the value of their existing customer bas...
  • Can You Afford What Rudeness Is Costing Your Business?

    Can You Afford What Rudeness Is Costing Your Business?By: Lydia RamseyHave you ever thought about how much rudeness may be affecting your bottom line?  What is the cost to your company when you or the people who represent you lack proper manners?  Do you know how many clients are turned of...
  • Got Voice Mail?

    Got Voice Mail?By: Lydia Ramsey"There's not anybody who really cares about using voice messaging the way I envisioned it."  According to Gordon Matthews, the inventor of voice mail, he never anticipated that his automated message system would be used to confuse and frustrate business callers.&n...
  • Made To Order - 5 Ways To Add Value

    Made To Order - 5 Ways To Add ValueBy: Janice HoffmannA recent American Demographics survey concluded that 75 percent of American adults crave more customizable products and services, and 85 percent of 18- to 24-year-olds feel the same way. THE TEST: When you come in contact with one of your clients...
  • Foreign language learning for business success

    Foreign language learning for business successBy: Frank MiddletonIf you understand a language then you will understand to a large extent the culture that goes with it, and if you understand the culture you will pick up on subtleties that you might otherwise miss. In any negotiation or business relat...