Recent Entries

  • Turn Your Customer Complaint into a Positive

    Turn Your Customer Complaint into a PositiveBy: Jay ConnersThe last thing we want to hear during our work day is complaints from customers. However, it does come with the territory. Here are a few tips on how to turn your customer's complaint into a positive.1. ListenWhen a customer comes to you wit...
  • Put Your Angry Customer at Ease

    Put Your Angry Customer at EaseBy: Jay ConnersHaving to deal with angry and upset customers is by far one of the worst responsibilities we must face on a day to day basis in the world of sales and business.However, this responsibility, like so many others we must face on a daily basis, just comes wi...
  • Using Buttons and Badges to Increase Customer Service and Busin

    Using Buttons and Badges to Increase Customer Service and Business at a RestaurantBy: Greg AllisonThe food service industry is usually a fast paced and often precarious one. Advertising is critical in a restaurant and there are many ways to use a button maker machine in this industry. When the adver...
  • Keeping Your Cool When The Customer Gets Hot

    Keeping Your Cool When The Customer Gets HotBy: Lydia RamseyA day in the life of a business person can be filled with joy and satisfaction or it can be frustrating and stressful.  When things go wrong, some people lose control.  Holding emotions in check and reacting professionally under f...
  • Working With The Disabled

    Working With The DisabledBy: Lydia RamseySince Congress passed the Americans with Disabilities Act in 1990, people who previously had limited or no access to public places now move about with a degree of ease in the workplace.  While these people have their challenges with sight, hearing or mov...